This policy explains how requests relating to course payments, cancellations, refunds and other eligible returns may be handled by Saraaz Beauty & Aesthetics.
Saraaz Beauty & Aesthetics provides professional beauty education and training programmes. This policy applies to requests relating to payments made in connection with academy programmes and other eligible purchases made directly through Saraaz.
Refund, cancellation or transfer eligibility may depend on the programme selected, payment stage, enrolment status and any terms communicated at the time of registration.
Before making a payment, students are encouraged to review the relevant programme information, course fee, duration, payment arrangement and enrolment requirements.
Where a programme has specific payment or refund terms, those terms should be confirmed with Saraaz before completing the enrolment.
Confirm the programme you wish to enrol in.
Confirm the current course fee and payment arrangement.
Review any programme-specific enrolment, cancellation or refund conditions.
If you wish to cancel an enrolment or booking, please contact Saraaz as soon as possible and provide the relevant student and programme details.
Cancellation eligibility and any resulting refund or credit will be reviewed according to the applicable programme terms and the circumstances of the request.
Refund requests should be submitted directly to Saraaz together with sufficient information to identify the relevant enrolment or payment.
Student or payer name.
Relevant programme or course.
Payment information or available payment reference.
Reason for the refund request.
Submitting a request does not automatically guarantee a refund. Each request will be considered according to the applicable enrolment and payment conditions.
If you need to change your selected programme, intake or other enrolment arrangement, contact Saraaz before making the change.
Transfer availability may depend on the programme, intake availability, payment status and other applicable academy requirements.
Where physical course materials, kits or other items are supplied as part of a programme, eligibility for a return or replacement may depend on the condition of the item and the terms under which it was supplied.
Students should contact Saraaz before returning any item. Items should not be sent or delivered without first confirming the appropriate return process.
Saraaz may request additional information before reviewing a cancellation, refund, transfer or return request.
Where a refund is approved, the method and timing of the refund may depend on the original payment method and the payment service involved.
Saraaz may review exceptional circumstances individually where appropriate. Supporting information may be requested where it is reasonably necessary to evaluate the request.
Any decision will take into account the applicable programme terms, services already provided and the circumstances of the request.
This Return Policy may be updated when academy procedures, programme arrangements or applicable requirements change.
The latest version of the policy will be displayed on this page together with the updated date.
For questions about a payment, cancellation, programme transfer or refund request, contact the Saraaz team with your relevant enrolment details.
